FAQs
Do you supply trademarked branding for my custom TEAM order?
We do not keep other company’s official branding or logos on file. You are responsible for supplying vector art files (i.e. Illustrator/pdf files) to use on any custom gear order. Those files can be sent separately by emailing them to: customerservice@1340gear.com
How is my information Used?
1340 GEAR respects your privacy. See our privacy policy for all of the details.
How do you recommend washing this item?
Wash properly in 100° lukewarm water with a light or mild detergent, there should be little or no problem with any synthetic fabric. Chlorine type bleaches should never be used, as they will weaken synthetic fibers. Mistreatment of shirts and fabrics in drying (after washing) is also a cause of serious discoloration. Proper methods will not cause shrinkage or discoloration under any conditions. If a garment is left in a damp condition for any period of time, the colors can mark off or create stain spots. They should be properly washed and dried immediately.
does 1340 Gear offer free shipping?
1340 Gear only ships to the contiguous United States for Custom Fishing Gear and Fishing Gear. 1340 Gears offers FREE SHIPPING to the contiguous United States. (not including: Hawaii, Alaska, Puerto Rico)
Please contact customerservice@1340gear.com for shipping questions on team or club inquiries.
I have already placed my order – how do I change my address or ship to address?
Please contact customerservice@1340gear.com for delivery/address changes
Where is the terms of service info?
See our terms of service policies.
Is it safe to use a credit card?
Yes, our website is secured with an SSL certificate which encrypts your payment data. Checkout is protected by SSL and is PCI compliant.
How do i cancel my order?
Orders may only be canceled up to 48 hrs after being processed. Please contact customerservice@1340gear.com and reference your order number
pricing for large orders, teams, or clubs
1340 Gear would love to work with your team, club, or organization. Discounts available for larger quantity orders. Contact us at customerservice@1340gear.com
what is the normal time frame for my order to ship?
For custom orders - once the proof is approved, our standard production timeline is 10-15 business days. However, order fulfillment may be faster or slower depending on our workload at the time
**Large orders or certain custom orders may take longer varying on the complexity of your request.
What is your return policy?
If your 1340 GEAR product doesn’t meet your expectations, contact customerservice@1340gear.com for information on how to proceed. See our returns policy for further information.
Is the sizing true to fit or does this item run larger than expected?
Please see our sizing chart link listed under each product for the most accurate sizing measurements.
What type of fabric is used? can I get a fabric swatch/sample?
Our fishing and cycling shirts are made from a 100% microfiber performance polyester moisture-wicking fabric.
Please contact customerservice@1340gear.com and we will be more than happy to send you out a fabric swatch.
Placing a custom order
1340 Gear would love to work with your team, club, or organization.
Discounts available for larger quantity orders.
Contact us at customerservice@1340gear.com
select your style &
plan out your logos
Do you have an idea that you want to bring to life?
Select from our signature styles and add your school, organization, team, or sponsor’s logos. Or contact us at customerservice@1340gear.com and we can help you plan out and create what will look best for your project.
We do not keep other company’s official branding or logos on file. You are responsible for supplying vector art files (i.e. Illustrator/pdf files) to use on any custom gear order. Those files can be sent separately by emailing them to: customerservice@1340gear.com
Click to Enlarge and see the logo location possibilities
PLACE YOUR ORDER
After planning out your project, it’s time to place your order for us to begin work.
Visit our Men’s Custom Fishing page
Select your style, select your color(s) and size from the drop downs.
Add to cart and fill out our ORDER FORM that is located under each product description and email it to us at customerservice@1340gear.com
This must be done with each order submitted. If you do not submit an ORDER FORM, we will be contacting you with email instructions. Or we may contact you if we need to request different art files or have questions about your order.
Submit your order and pay. You will receive an order confirmation number.
If you do NOT receive a confirmation email that contains your confirmation number - there was a problem with your submission.
Your order will not be processed if you do not receive an order confirmation.
You will also receive an email for your CUSTOM ORDER
This will go over instructions for the ORDER FORM attached and instructions for sending in vector art. If you have already sent this form to us, no further actions are needed and customerservice@1340gear.com will be in touch with you about your art files and your order.
Orders may only be canceled up to 48 hrs after being processed. Please contact customerservice@1340gear.com and reference your order number
proof review &
approval
Once we have received your ORDER FORM, all logos and permissions needed, your order is sent to the art department. Our highly trained staff then will go to work on your logos and details of your order. The purpose of a proof is to correct any errors so please check over it carefully. We will email you a mock up for your approval with your custom logos uploaded onto our signature styles. If you request changes that exceed two proofs, there is a $15 fee to purchase each additional proof round. Turnaround time for a mock up on designs using custom logos can vary up to 3 to 5 business days.
Once the proof is approved. Our standard production timeline is 10-15 business days
**Large orders or certain custom orders may take longer varying on the complexity of your request.